Natural Retreats is hiring a full-time Guest Services Coordinator to join our Sun Valley, ID team! The Guest Services Coordinator be responsible for concierge home inspections and guest and owner-related service duties. The Guest Services Coordinator’s primary responsibility is to manage the office needs, keep track of guests’ arrivals and departures, cater to specific guests/owners’ needs and offer private concierge services when needed. Come join the best luxury vacation rental management company!

Compensation: $24 - $27 per hour dependent upon experience. 

*Relocation assistance is NOT available for this role.

BENEFITS & PTO: Natural Retreats contributes to both employee and dependent premiums! 

• 15 vacation days
• 9 holidays
• 7 sick days
• 5 NR Days with a $1,500 allowance to book a NR vacation home!
• Maternity AND Paternity Leave
• Medical (Traditional PPO-style plans and High Deductible Plan w/ HSA) 
• Dental
• Vision
• Flexible Spending Accounts (medical and dependent care) 
• 401K retirement plan options with 3.5% company match
• Short and Long Term Disability Insurance (100% company paid)
• Basic Life Insurance Policy of $50,000 (100% company paid)
• Supplemental Life Insurance (Employee, Spouse, Child)
• Cell phone
• $200 Annual Wellness Benefit 

ESSENTIAL FUNCTIONS:

• Answer all incoming office and concierge phone calls promptly and professional and dispatch messages as needed
• Complete all pre-arrival calls, Textline communication, and notes for all incoming guests and owners as needed
• Responsible for detailed knowledge of property inventory, location, amenities, appointments, and operation of all items at homes
• Assist in office administrative duties including but not limited to answering phones, receiving shipments, lost and found documentation and return follow-up, working with vendors, calendar updates, in home template updates, monthly inventory for accounting, etc.
• Attain expert knowledge of the Sun Valley area and provide guests with any requested information
• Perform pre-arrival welcome calls and meet and greet with guests as needed
• Inspect homes to ensure each check-in is up to the amazing quality and standards of Natural Retreats
• Maintain professional, positive relationships with guests, homeowners, third-party vendors, onsite staff, etc.
• Provide coverage of after hours on call phone

QUALIFICATIONS, EXPERIENCE AND SKILLS 

REQUIRED:

• 2+ years’ in hospitality, property management, or luxury concierge setting
• Excellent oral and written communication skills 
• Detail oriented with excellent follow up, creativity, problem solving, conflict management and organizational skills
• Computer savvy with the ability to learn new software programs
• Ability to make strong personal connections with coworkers, vendors, owners, guests, etc.
• Proficient in Microsoft Office Suite

POSITION TYPE/EXPECTED HOURS OF WORK 

This is a full-time position. Due to the nature of the job, the Team Member should be flexible with his/her hours. Weekends and holidays will generally be busy with guest arrivals and departures and are considered working days. We encourage all of our Team Members to take two (2) days off per week where possible, knowing that guests can arrive at unpredictable times. The Team Member should always be available in case of an emergency, which includes evenings and on-call hours. Generally, this may mean working some inconsistent hours. Typical works hours will be 10 AM to 6 PM on weekdays and 9 AM to 5 PM on weekends but may vary with occupancy levels. Flexibility is required with reasonable notice from the General Manager. Exact daily schedules may vary from season to season and differ from in-season to off-season. Vacation is generally taken outside of peak season.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Member for this job. Natural Retreats US, LLC is an Equal Opportunity Employer.